Christmas extended returns
We have extended our normal returns policy for the Christmas period. This applies to items purchased from 1st November until 31st December. All items purchased within this timeframe can be returned until 30th January, the return policy will apply as usual.What is your Return Policy?
- All products must be in pristine condition:-
- Must be returned in their original packaging with tags still attached
- Clothing must be unworn, unwashed, unaltered, undamaged and in the same condition you received it, with no marks.
- Your handling of the products must not result in a decrease of its commercial value
- For hygiene reasons, we don’t accept returns of underwear, swimwear or socks.
- Footwear must be tried on indoors
- For hygiene reasons we don’t accept returns on bottles unless they are unopened, unused with any seals still intact
- Non-clothing products must be unopened, unused with any seals still intact.
- We do not accept returns of MP apparel and accessories purchased at our retail partners. Please contact your original point of purchase.
All items are inspected upon receipt by our quality assurance team, if the above criteria is not met we are unable to issue a refund and items will be returned to the customer at their expense. We reserve the right, at our sole discretion to determine if returned merchandise is in saleable condition.
If you have received a damaged, faulty or incorrect item, please contact our customer service team through ‘My Account’ who will resolve this for you on a case-by-case basis. Please note that we do not offer exchanges. You will need to place a new order and return the original item for a refund.
This policy is offered in addition to your legal rights.How do I return an item?
To arrange a return, please review the steps above and click the highlighted text under ‘Register your return’. Can I return a product if I no longer want it?
We want all of our customers to enjoy their products, so if you’re not happy with your order you can send it back to us. We offer £1.99 returns on all products and provide a self-serve option so that you can process your return quickly and easily.
To start your return, follow the above steps and click the highlighted text under ‘Register your return’.What happens once my item is returned?
Once received, we’ll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.When will I receive my refund?
Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it’s on its way!